Today in Pilates class, the instructor announced that we would be working our “third layer”. My body was unaware that it had a third layer. Now it needs a nap.
I love Christmas music. I would probably listen to it all year if i could, but my roommates would probably beat me senseless and delete the “Christmas” folder full of mp3′s off my hard drive.
To share the joy that the season’s tunes bring me, I am compiling a CD full of my favorites. I would like to share this joy with you.
If you would like a copy of “Leia’s Essential Christmas”, here is what you must do:
1. Leave a comment with your email address in this thread, or email me letting me know you want in on the fun.
2. I will email you my address¹.
3. You must send me a Christmas card or other seasonal goodie and include your return address².
4. I will send you the Christmas mix.
5. You will listen and delight.
¹ You agree that you will not stalk me, harass me, or otherwise abuse the knowledge of my address.
² If you see me regularly, we can arrange an in-person exchange. Unless you like getting mail.
In my world, if someone in a nicer car than yours does something incredibly stupid, dangerous, or otherwise idiotic, you can declare a foul on them and trade cars.
I cannot believe the lengths to which AOL will go to keep you on their service. And, apparently, I fell prey to one of their tricks.
August 29, I called AOL to cancel the service well within the 45 day free trial I was using when we moved and waited for our DSL to be set up. I told the representative on the phone I wanted to cancel. He said that I would be cancelled and would still have two months to use the service. I said, “whatever”, thinking “as if”. I didn’t touch the service again.
Tonight, I check my bank statement and I see a $23.90 charge from AOL. Something was not right.
Calling AOL, I went first to billing, where I was then directed to cancellations. Thus began the pissing off of Leia.
I explained to the girl on the phone that I had cancelled my service in August and I wanted to be refunded my $23.90. In checking my records, apparently the friendly customer service representative in August had signed me up for two months free, after which I would be billed. What what what?! I explained to her that, NO, I had cancelled it then and wanted my $23.90 back. The exchange then went something like this:
AOL: I’m sorry, I cannot do that.
Me: I would like to speak to your supervisor.
AOL: He is not here.
Me: Then I would like to talk to someone else.
AOL: There is no one else that can help you.
Me: Then how can I be refunded my $23.90?
AOL: We cannot do that.
Me: This account was cancelled. I have not used this account. I want my money refunded and I do not want to be charged again.
AOL: Do you have a cancellation number?
Me: No, I cancelled this account months ago.
AOL: Well, when you cancel an account, you are given a number and a letter is then mailed to your house. Did you receive this letter?
Me: No. I would like my $23.90 refunded.
AOL: Would you like a month of service free?
Me: No, I want my $23.90 refunded.
AOL: How about two months?
Me: No, I want my $23.90 refunded.
AOL: All I can do is cancel your account or give you some free months.
Me: Then I want to cancel.
AOL: OK, what if we offered you two months free?
Me: No.
AOL: Was something wrong with the AOL service?
Me: I have another ISP.
AOL: You can use AOL while with another ISP for only $9.95/month. That way you are not paying the $23.90.
Me: No. I do not want that.
AOL: What if we gave you one month free?
Me: NO.
AOL: Two months?
Me: NO. I WANT TO CANCEL.
I think I finally cancelled the account. And I called back and spoke to another person in billing that said he would email his supervisor to have him check out the situation and hopefully refund my money. Then again, he may have been just blowing smoke: “Oh, sure! I’m emailing my supervisor right now! I’m saying ‘she thought account was cancelled and has not used it since.’”
No matter, I’m going to get my $23.90 back. Even if I have to call 18 times.
GRRRR.