Two Finger Salute
October 4th, 2005
Dear SBC,
I kindly offer you this view of both of my extended middle fingers for telling me that DSL would be turned on yesterday, only to have no record of me placing an order BECAUSE YOU DON’T OFFER DSL IN MY AREA. This would have been nice to have known TEN DAYS AGO WHEN I PLACED MY ORDER.
I hope you can see this, because I’m doing it as hard as I can.
Huggles,
Leia
Categories: random
That sux! The same thing happened to me and I had even ordered the DSL/Dish network package which took HOURS. So it took more hours to cancel that. I got on with Roadrunner. It’s more expensive in my area but works.
I was bait/switched by SBC about five years ago. The way they processed oprders was to have customers call the phone company (Southwestern Bell) for their orders. Physical completion of the circuit was then completed by the phone company. The ISP was SBIS (Southwestern Bell Internet Service), and the terms of service were handled by them.
The phone company reps were promising DHCP connections…which they were running at the time. The SBIS terms of service only promised one IP per household: PPPOE. Not per line, but per address.
My wife and I loved the service while it was DHCP. One day they turned on PPPOE and suddenly we couldn’t get both PC’s on at once. I called to straighten it out.
SBIS took the stance that their terms of service are very clear, and that they never offered DHCP even though their network used it for a time. The terms very clearly stated that they offered PPPOE service. Of course…their terms were on their side of the network, so you couldn’t see them until you were hooked into their contract.
The phone company’s stance was that they only handled the order. They had nothing to do with service and could not be responsible for what their employees promised in order to set up service.
I got out of my contract without paying anything extra. I escalated it through several managers. I learned a valuable lesson, and I will avoid giving SBC and its affiliates any money I don’t have to.
I join you in giving SBC the two-finger salute.
I’d love to join you in giving SBC the two-finger salute . . . they did nothing but screw us around when we moved, and it took months for them to finally admit that they couldn’t tell me when our DSL would be hooked up (after they lied to me numerous times about the service/dates/etc). And in the interim, they were billing me for DSL that I didn’t have. So much for customer service . . . I ended up going with Verizon because that’s who owns my phone lines and I had to have a landline for the DirecTV/TiVO thingy. So far so good; they got us hooked up really fast, and somehow it’s less expensive than SBC.
Wow…I didn’t know you had it in you.
My impression of you is SO shot now. 
You don’t want to get between me and high-speed internet.
Don’t go kissing up to Internet now missy. May I remind you…you all but called the relationship off.
http://www.alargehead.com/randomthoughts/past/index.php?i=002917
Serenity NOW!
Niiiice. That’s classic.